Return & Refund Policy

1. Overview

ByteSled is committed to fair and transparent refund practices. This policy covers all ByteSled subscription products and optional add-on modules. Where a new product is introduced that falls outside the categories below, this policy applies by default unless explicitly stated otherwise at the point of purchase.

All refund requests must be submitted in writing to solutions@bytesled.com. Requests submitted through any other channel cannot be guaranteed a response within the timeframes stated in this policy.

For refund terms relating to consultancy and bespoke project engagements, please see our Services Refund Policy at solutions.bytesled.com.

2. Subscription Products

This section applies to all ByteSled subscription plans, including CyberSage - Host and any future subscription products unless otherwise stated.

Initial Purchase — 7-Day Refund Window

To qualify, the refund request must be received by ByteSled within 7 calendar days of the date the initial payment was processed. Refunds will be issued to the original payment method via Paddle.

After 7 Days

Refunds are not available after 7 days from the original purchase date. If you cancel after this window, your subscription remains active until the end of the current billing period. No partial refunds are issued for unused days within a billing period.

Renewals

Automatic monthly renewal charges are non-refundable. If you wish to stop being billed, you must cancel your subscription before the next renewal date. Cancellations take effect from the following billing cycle — your access continues until the end of the period already paid for.

3. Add-on Modules

This section applies to optional add-on modules purchased alongside a subscription plan (for example, Database Utility, Server Vitals, and Cache Me).

First Charge — 7-Day Refund Window

Each add-on module has its own 7-day window, counted from the date its first charge was processed — not from the date the core subscription was purchased.

Subsequent Charges

Subsequent monthly charges for add-on modules are non-refundable. If you cancel a module, it remains active until the end of the current billing period. No partial refunds are issued for unused days.

4. Future Products and Services

This policy applies to all current and future ByteSled subscription products. Where a new product is introduced with refund terms that differ from those stated here, the product-specific terms will be clearly disclosed at the point of purchase and will take precedence over this policy for that product only.

5. How to Request a Refund

To request a refund, send an email to solutions@bytesled.com with the following information:

• Subject line: Refund Request
• The email address used to register or purchase
• Your Paddle transaction or order reference (found in your purchase confirmation email)
• The product or module the refund relates to
• A brief reason for the request

We will acknowledge your request within 2 business days and confirm whether the refund is approved based on the terms above.

6. Refund Processing

Approved refunds for subscription products and add-on modules are processed through Paddle, our payment processor. Once approved by ByteSled, refunds are typically reflected on your statement within 5–10 business days, depending on your bank or card issuer. Refunds are always issued to the original payment method — we cannot issue refunds to a different card or account.

7. Discretionary Refunds

ByteSled reserves the right to issue refunds outside the windows stated in this policy on a case-by-case basis, entirely at our discretion. A discretionary refund in one instance does not set a precedent or create an entitlement to refunds in future instances. Accounts where the refund policy has been abused may be refused future refund requests.

8. Contact

For all refund enquiries, please contact us at:

solutions@bytesled.com